Customer Support
Whether you're experiencing technical issues, need help with certification verification, or have questions about your account, our support team is ready to assist you with reliable and timely solutions.
How We Can Help
Our support team is dedicated to ensuring you have a smooth experience across all our services. We provide assistance for a wide range of issues, helping you stay focused on your work without interruptions.
Certification Assistance
Get help verifying certifications, understanding compliance requirements, or resolving verification issues.
Account & Access Support
Having trouble logging in or accessing your account? We’ll help you regain access quickly and securely.
Technical Support
Facing errors or issues on the platform? Our team will identify and resolve technical problems efficiently.
Training Platform Helpa
Need guidance using training materials or accessing courses? We’re here to support your learning journey.
Fast & Reliable Support
We aim to respond to all support inquiries within 24–48 hours (business days). Our team works diligently to provide clear and effective solutions to your concerns.
Before You Contact Support
You may find quick answers by checking the following:
Ensure your login credentials are correct
Check your email for verification updates
Review training access instructions
Confirm your certification details
Roof Fan Leakage
Improper sealing and maintenance causing system damage and safety concerns.
Grease on Roof Deck
Grease on roof deck may void roof warrenty & increases fire risk and fails inspection.
Broken Suppression Pipe
Broken suppression pipe in hidden areas that increases fire risk and fails inspection.
Hidden Grease Buildup
Grease accumulation in hidden areas that increases fire risk and fails inspection.
Ash & Carbon Filled Oven
Conveyor oven had not been cleaned in 13 months. Burnt pizza fails inspection.
Grease on inner front Hood
Looking up and back shows a different perspective, fire risk and fails inspection.
Cleaning dounut hoods
How we cover equipment to minimize health risk and failed inspections.
MisAligned Roof Fan
Improper alignment sealing and causing drop in exhaust and higher kitchen temps.
Roof fan Hinge Kit screwed
Roof fan has a working hinge but fails inspection due to huricane screws.
Missing exterior Access Panel
Access panels missing at offests and long duct runs. Inspection Failed.
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Service Trade Institute delivers industry-leading training, certification, and business growth systems for commercial kitchen hood cleaning professionals focused on safety, compliance, and success.
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